1. Introduction
Welcome to Jalees, your trusted care services platform. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, share, and safeguard your data when you use our mobile application, website, or any other services provided by Jalees (collectively, the “Services”). By using our Services, you consent to the practices described in this policy.
2. Information We Collect
Personal Information You Provide:
Account Registration: When you create an account, we collect your name, email address, phone number, and any other details required for account creation.
Profile Details: Depending on your role (e.g., caregiver or client), you may provide additional information such as your address, qualifications, or service preferences.
Booking and Payment Information: We collect information necessary to process bookings and payments, including billing details and transaction history.
Information Collected Automatically:
Usage Data: We log details about how you interact with our Services, including the pages you visit, the features you use, and the time spent on our app or website.
Device Information: We may collect information about your device, such as the operating system, browser type, and IP address, to enhance your user experience and improve our services.
3. How We Use Your Information
We use your information for purposes including, but not limited to:
Provision of Services: To facilitate communication between caregivers and clients, process bookings, manage user accounts, and ensure smooth operation of our platform.
Improvement of Services: To analyze usage trends, monitor performance, and continuously enhance our platform’s functionality and security.
Customer Support: To respond to your inquiries, provide technical support, and send important service-related communications.
Marketing and Promotions: With your consent, we may send you updates, newsletters, or promotional materials relevant to our services. You may opt-out at any time.
Legal and Regulatory Compliance: To comply with applicable laws and regulations and to protect the rights and safety of our users and our organization.
4. Sharing and Disclosure of Information
We value your trust and will not share your personal information with third parties except as outlined below:
Service Providers: We may share data with trusted third-party service providers who assist us in operating our Services (e.g., payment processors, hosting services, and analytics providers). These providers are contractually obligated to protect your data and only use it for the purposes specified by Jalees.
Legal Obligations: We may disclose information when required by law, to protect the rights, property, or safety of Jalees, our users, or others, or in response to a lawful request from governmental authorities.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. In such cases, we will notify you of any changes to the ownership or use of your data.
5. Cookies and Tracking Technologies
Jalees uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies help us remember your preferences, analyze usage patterns, and improve our services. You can control or disable cookies through your browser settings; however, this may affect the functionality of certain features of our Services.
6. Data Security
We implement industry-standard security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and regular security assessments. Although we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your personal information for as long as necessary to provide you with our services, comply with legal obligations, resolve disputes, and enforce our agreements. When your data is no longer needed, we will securely delete or anonymize it.
8. Third-Party Links
Our Services may contain links to third-party websites or applications. This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party sites you visit.
9. Children’s Privacy
Jalees is designed to serve users who are 18 years or older. We do not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided personal data, we will take steps to delete that information promptly.
10. Your Rights and Choices
Depending on your jurisdiction, you may have certain rights regarding your personal information, including the right to access, correct, update, or delete your data. If you wish to exercise these rights or have questions about your personal information, please contact us at the details provided below.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or regulatory requirements. Any changes will be communicated through our platform and will become effective immediately upon posting. We encourage you to review this policy regularly.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: